We’re sorry your order hasn’t arrived! First, please check your tracking information to see the most recent delivery update. Occasionally, a package may be marked as delivered a little before it actually arrives, or it may have been left in a safe location nearby.

If your package still hasn’t arrived, please contact us at goto@gogirlusa.com with your order number so we can help investigate the shipment.

Please note that once a package has been shipped, delivery is handled by the carrier. If tracking shows that your package was delivered but you cannot locate it, we recommend checking with family members, neighbors, your mailroom, or your local carrier before contacting us.

We'll do our best to help you locate your package and determine the next steps.

We’re sorry! While we carefully check orders before they leave our warehouse, occasionally an item may be missed during packing.

Please check your packing slip to confirm that the item was included in your order. If an item is listed on your order but is not in your package, please contact us at goto@gogirlusa.com within 7 days of delivery with your order number and the name of the missing item.

We’ll review your order and get the issue resolved as quickly as possible.

We know you're excited to receive your order! Backordered items are products that are temporarily out of stock but are expected to arrive from our supplier.

The estimated arrival date for a backordered item can sometimes change due to production or shipping delays. If we have an updated estimated arrival date, it will be reflected in your order information or communicated to you.

If your order contains both in-stock and backordered items your order may ship once the backordered item arrives.

If you need your in-stock items sooner, please contact us at goto@gogirlusa.com and we'll be happy to see what options are available.

If you have questions about a specific backordered item, please contact us with your order number and we'll be happy to check the latest estimated arrival.

We want you to be happy with your GO GIRL! purchase. If you need to return or exchange an item, please contact us before sending anything back to receive return authorization and instructions.

If we sent you the wrong item, the wrong quantity, or there is an issue with your order on our end, we will provide a postage-paid return label at no cost to you.

If you would like to exchange an item for a different product, size, or style, please contact us. We will provide a return label for the item being exchanged.

If you are returning an item because you ordered the wrong item, changed your mind, or would like to return an item for another reason, return shipping is the customer's responsibility.

All returned items must be:

In resalable, unused condition
In the original packaging
Authorized by GO GIRL! before being shipped back
Please do not mail a return without contacting us first. You must call us to receive return authorization and, when applicable, a postage-paid return label.

GO GIRL!
22647 Ventura Blvd
PMB 913
Woodland Hills, CA 91364

Once your return is received and inspected, we will process the applicable refund or exchange.

Please call us first at 888-920-9111 so we can provide the appropriate return instructions and authorization.